If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. That looks like a Sky dish cable. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. sounds like the installer wanted to make money. Quickstart is the quickest and easiest way to setup our services. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Thanks for the reply. Welcome to the community forums. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. This seemed to be standard procedure for any phone fault reported. Everything is converted to specialised triple screened coaxial cable. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Could someone let me know if this can be sorted? - 5306935. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Networking and WiFi. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Welcome to the community forums. Everything is converted to specialised triple screened coaxial cable. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. The box and cables may have been removed by the previous occupiers. QuickStart, set up and connections. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I have received my quick start-up kit. Switched On Families. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. To order an adapter, simply click Ready to switch in the. While doing that. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. The internal wall boxes are mostly oblong. You need an aerial and an RF feed from it. Hi there. Virgin Media; My Virgin Media. Joining in. Account - Mobile. QuickStart, set up and connections. Like the TV cable we have too. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. I am going to cancel. 24-03-2021 05:06 PM. Account - Mobile. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. You can follow the cable from the socket and see if you can plug it into the hub. Manage Your Account. Phone. Customer since 1993. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Tuning in. My router does now provide internet but the light is always yellow and it. Account - Cable. 0 hub but i have a small problem. The other is marked TV, & this is used for TV & Broadband. #12. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. My Virgin Media App. Unfortunately we don't use the Openreach master sockets as they are BT only. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Please allow me to send you a PM so I can look into this further for you. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. on 01-12-2022 11:22. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. I guess your options are seek approval, be dumb and have install or change providers. SpeedDamaged Wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Box from Virgin Media arrived with Super Hub and cables. Plug the cables into the hub. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My optical sound socket seems to be missing something. on 22-10-2022 20:58. . When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. Connect everything. Learn more. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Account - Cable. I don't work for Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. Hello, I just moved in my new flat and I received the QuickStart installation package today. Security. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Hi , Welcome to our Community Forums and thanks for your post. Browse Virgin Media Virgin Media Community. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. Browse Virgin Media. No setup fee. You. Stay safe online. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Browse. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I've got the same problem as above. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. The problem is t. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I don't have a Virgin wall socket. I don't have a virgin media wall socket and this is stressing me out. A TV360 box requires 3 connections. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. The wall socket I have within my home does not appear to be working. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I'm a Very Insightful Person, I'm here to share knowledge. We would like to show you a description here but the site won’t allow us. Security matters. We would like to show you a description here but the site won’t allow us. Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. There’s even no BT wall socket. I wanted. Get the Hub ready by connecting the wires. signed up and was given the option of self installation. I can only find the TV socket. 18-03-2023 13:12 - edited 18-03-2023 13:13. Manage Your Account. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. RedTomato said: I removed my Virgin cable about a month ago. Learn more. Turn on and get connected. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Tech Chatter. These enter my house via an air brick/vent very close to. Switched On Families. Although, not quite sure why someone would have taken it off in the first place, but hey,. Thanks We're here to help. No virgin media wall socket; Options. Get the Hub ready by connecting the wires. Then just connect your various devices to the dongle. Browse Virgin Media Virgin Media Community. All the wall sockets I can see are for BT. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I could connect it in my house self install. It has two outputs on the left of the wall box. in Networking and WiFi Sunday; No Virgin Media Wall socket . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Once a SIM card is inserted it operates like a mobile broadband router. Getting started & FAQ. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Online chat: You should see the option to start a chat on Virgin Media's website. 00. Security matters. Go to solution. Tudor. There are two outputs from here (the two connectors that are close together on the white box). 0 Kudos Reply. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Networking and WiFi. Superstar. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. How to cancel your Virgin Media contract. . Check service status. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. . Virgin Media; My Virgin Media; Shop;. Ethernet is ideal & recommended, reliable wireless is fine. No, you can keep using the same phone you’ve always used. The wall socket is - 5109379. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Networking and WiFi. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Virgin Media; My Virgin Media; Shop; Help;. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. --. Broadband and phone deals. 1. The problem is the Hub is in my Study and the - 4964746. Re: No virgin media wall socket. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. 0. You already have Virgin socket in the house. a week ago. Back a step. I actually want to move it where I think the previous Virgin socket originally was - there's. Push fit the VM-supplied lead onto the socket. Solved: Hey, I've recently received my new broadband hub. #5. Browse Virgin Media Virgin Media Community. My hub is up stairs in the - 5199721. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. My Virgin Media App. Then just connect your various devices to the dongle. Chatter and natter. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Account - Mobile. Estonia and the Netherlands have already switched. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Awful first impressions of Virgin Media. Options. . Hi I am having the same problem too. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This links to the splitter in your last photo. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. QuickStart, set up and connections. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Browse Virgin Media Virgin Media Community. Learn more. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Plug the cables into the Hub. Tudor. Hi , Thank you for getting back to me via private message. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. . You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. My Virgin Media App. ReplyI am not currently a virgin media customer. Got my virgin media self install kit but I don't have a virgin socket. I’ve tried calling but the people I’m connected to keep hanging up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Select the correct HDMI input for your box. 3: HDMI to your TV. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Account - Mobile. 2: Internet connection, via your homehub, for all online functions. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I have booked a technician but I don't know if i have to inform the. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Unscrew one of the two lower cables & push the provided one over the exposed thread. . Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. jpeg File size: 143. However when I plug in the cable to it the lights flash for a second or two diff. You may need to use the. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. No, any cables within the house can be touched as much as the householder wants to touch them. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Solved: Hello, ive tried calling and cant get through to book and engineer. No setup fee is available on all bundles, broadband & phone, and broadband only packages. But I don’t see anything like that apart from satellite dish cable outside the window. Hey there, just got my 3. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Plug the cordless base. I don't work for Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Sign in to My Virgin Media a. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. The phone number doesn't connect you. QuickStart, set up and connections. Broadband and TV deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Well I can't seem to find anything like that and the closest thing I can find is a. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Socket should be on the underside. 0 Kudos Reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All the apps will work, and you can watch your recordings - your mini box connects to the main box. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Surly there has been a connection previously otherwise we wouldn't have bee. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Account - Cable. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Both can be found in the email that was. But I have actually managed to get through to the technical team over chat. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I am so sorry to hear that you seem to be missing a wall socket in the home. I have a few different sockets in my flat. But I don't have a splitter or any 'Virgin media socket'. ago Sometimes you will get a random cable sticking out of a wall with no isolator. . I was never asked if I had a wall box. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. You’ll also find straightforward tests that’ll check for faults on your own phone line. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I think you'll be OK, the self install should include the coax cable you need actually. 1: Co-ax cable carrying live broadcast TV channels. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I don’t have the virgin media socket in my wall MU54. Broadband. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. No virgin media wall socket in QuickStart,. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on 03-08-2020 18:05. I’m a new Virgin customer, and the previous occupants used a different provider. Virgin Media Community. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I have signed up as a new user for Virgin Fibre. Virgin Media; My Virgin Media; Shop; Help;. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Account - Mobile. Browse. Socket should be on the underside. If there is any old wiring or coaxial cable, this can be removed but possibly. My Virgin Media App. Let us know if you'd like to go ahead with that. However, I do not have any of the specified wall sockets available. Or you may be quicker than average! You won’t be involved the whole time. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. The package was delivered but there is no wall socket for me to plug into. Hi, I'm a new customer. Stay safe online. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. . Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Go to Account settings, then Account details b. Vonage 2nd line. on 03-08-2020 18:05. But I have the wrong wall socket to connect. I have gone through several videos and found that there should be wall socket inside your home. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. on 15-12-2022 08:14. This is designed to push over the existing screw connector the outlet has. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If you have more than one phone socket with separate handsets, you may need additional adapters. The best thing to do if. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. TV on the go. So whether it's technical issues, hub problems or you need support, we’ll help you with our. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The technician visited a. I am not currently a virgin media customer. . QuickStart, set up and connections. We can assist further publicly for now with your Wi-Fi issues. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Vonage 2nd line. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I just have a short coaxial cable on my wall, and it has a male end. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). We have tried plugging it into the only box we found it would fit but no luck. But. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. . . I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). 3 5 comments Best Add a Comment LayerTough • 1 yr. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. - 5156775. Plug into the Virgin Media wall socket. Security matters. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply.